Terms of service

1. What the service does

PlainQuill researches, writes and publishes content for your business on a schedule you approve. Content is produced by AI systems, checked by automated tooling and by a separate reviewing model, and then placed in your approval queue.

2. Your approval

Nothing publishes to your channels until you approve it. You are the publisher and you have final say on every piece. We do not publish anything on your behalf without your approval.

3. Your account

You are responsible for the accuracy of the information you give us, for keeping your login credentials secure, and for the credentials you connect for your own site, social accounts and mailing list. Tell us promptly if you believe your account has been accessed by someone else.

4. Payment, trial and cancellation

• Plans are billed in advance, in US dollars, per site. You choose monthly or annual billing when you subscribe.
• An annual plan is charged once for twelve months of service at ten months of the monthly price, and renews once every twelve months on the same date until you cancel. A monthly plan renews every month. Renewal is automatic either way.
• The trial is a one-time charge for a fixed period and converts to the plan price at the interval you chose, at the end of that period, unless you cancel first.
• You can cancel at any time from the dashboard. Cancellation stops the next charge and ends production at the end of the paid period, which on an annual plan is the end of the twelve months you have paid for.
• Changing plan or billing interval reprices the subscription you already have rather than starting a second one, and the unused part of what you have already paid is credited against the new charge. We do not otherwise refund part periods on cancellation. If something goes wrong on our side, contact support and we will sort it out.
• Promotional codes apply as described where they are offered and cannot be combined unless stated.

5. Ownership of the content

Content produced for you and published on your channels is yours. You may edit, reuse, repurpose or delete it. If you cancel, content already published stays yours and stays where it is. We may keep an internal record of what was produced and approved, because our publishing controls depend on that record.

6. Reviewing how your content was produced

To operate the service, keep it running and improve it, we may review the work the pipeline did on your behalf. That means the brief it wrote, the sources it fetched, the drafts, the results of the automated checks, the reviewing model's report and the published result. The review is carried out by us, including by automated tooling, and access is limited to what these purposes need.

There are three purposes and no others: to find and fix faults, to check the quality of what the service produces, and to improve how the service works. Improving the service means changing our prompts, our checks and our code. It does not mean training models on your content, which theprivacy policy rules out, and it does not mean selling your content or licensing it to anyone else.

This changes nothing about ownership. Section 5 stands in full: content produced for you is yours, and reviewing how it was made gives us no rights over it.

7. What we do not promise

• We do not promise search rankings, traffic, leads, revenue or any other outcome that depends on your market and your competitors.
• We do not provide backlink building, outreach or rank tracking, and nothing here should be read as an SEO performance guarantee.
• Our checks catch a great deal but they are not perfect. You are the final reviewer, and content you approve is published on your instruction.

8. Acceptable use

You may not use the service to produce content that is unlawful, that infringes someone else's rights, that impersonates a real person or organisation, that gives regulated advice you are not qualified to give, or that is designed to deceive. We may refuse or stop work that falls into these categories.

9. Availability and changes

We aim to keep the service running continuously, and we will not always succeed. Scheduled work can be delayed by upstream outages. We may change features and plans, and we will give notice of material changes to a plan you are on before they take effect.

10. Liability

To the extent the law allows, our total liability in connection with the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses, including lost profits or lost search visibility. Nothing here limits liability that cannot lawfully be limited.

11. Ending the agreement

You can stop using the service at any time. We may suspend or end an account that breaches these terms, that is used unlawfully, or where payment fails and is not resolved. Where we end an account for convenience rather than for breach, we will refund the unused part of the current period.

12. The partner program

If we have issued you a referral code, you earn 25% of what a customer you referred actually pays for their plan, after any discount, for the first12 months after their first paid plan invoice. The trial fee and the optional add-ons do not earn commission. A referral is attributed to the first code a visitor arrived with, within 60 days of that visit, and referring your own account earns nothing. Commission on a payment that is refunded or charged back is taken back off your balance. Balances are paid by hand, monthly, once they reach $50. Codes are issued by us and may be paused, which stops new referrals being attributed and leaves commission already recorded unaffected. The program is described in full on the partners page.

13. Contact and changes to these terms

Questions about these terms go to support through the dashboard. When we change them, we will post the updated version here with a new effective date and notify active customers.

Status: draft. Effective on launch. Last revised August 2026.